What is shipt rating forgiveness?

Shipt, a grocery delivery and pickup service, offers rating forgiveness to its shoppers. Rating forgiveness allows shoppers to have a subpar rating removed from their overall rating if it meets certain criteria. According to Shipt, any rating of 4 or below will be automatically removed if the shopper meets the following conditions:

1. The order was delivered on time.
2. All items on the order were found and delivered.
3. No substitutions were made without the member's approval.
4. No items were damaged or missing upon delivery.

If a rating meets these conditions, it will be removed from the shopper's overall rating within 24 hours. This helps shoppers maintain a high rating, which can lead to more orders and better pay. It also helps ensure that shoppers are accurately rated based on their performance.